Refund & Return Policy

Your satisfaction is our priority. Please read our policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in the original packaging.

Exchanges

If you received a defective or incorrect item, we will exchange it at no additional cost. Please contact us within 7 days of receiving your order.

Non-Returnable Items

Items that have been worn or adjusted
Items without original packaging
Prescription lenses (custom orders)
Sale or discounted items (unless defective)

How to Request a Return

Email us at sunglenscoltd@gmail.com with your order number and reason for return.
We will respond within 1–2 business days with return instructions.
Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.