Refund policy

SungLens Refund & Return Policy

Last updated: 13 October 2026. This policy applies to orders placed on sunglens.com. If anything here conflicts with a written confirmation we send you for a specific order, that confirmation prevails for that order.

Eligibility

You may request a return within 14 days of delivery if the item is unused, unworn, unadjusted, and in its original condition with original packaging and all accessories.

Non-returnable / limited cases

Items that have been worn, tried on beyond a careful fit check, adjusted, scratched, or otherwise used
Items missing original packaging or tags
Custom prescription lenses and other made-to-order optical work (once fabrication has started or lenses have been fitted), except where the product is defective or we shipped the wrong specification
Final-sale or clearly marked non-returnable promotions, unless the item is defective

Defective or incorrect items

If you receive a defective or incorrect item, contact us within 7 days of delivery with your order number and clear photos/video. We will arrange exchange or remedy at no extra product cost when the claim is validated. Shipping cost treatment for defective/wrong items will be confirmed in our reply.

Prescription & fit responsibility

Please submit accurate prescription data and do not guess values. If you are unsure, contact us on LINE @sunglens or email before ordering. We are not responsible for remakes caused by incorrect customer-provided prescription information, unless we made an error in manufacturing against the prescription you provided.

How to request a return

Email sunglenscoltd@gmail.com or message LINE @sunglens with your order number and reason.
We typically respond within 1–2 business days with instructions.
Ship the item back only after you receive return instructions. Unless the item is defective or we made an error, return shipping is the customer’s responsibility.

Refund processing

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are usually processed within 5–7 business days to the original payment method. Bank or payment-provider timing may add extra days.