Shipping policy

SungLens Shipping Policy

Last updated: 13 October 2026. This policy explains how shipping generally works for sunglens.com. The shipping options, fees, and estimated dates shown at checkout for your address are the authoritative quote for that order.

Where we ship

Available destinations are shown at checkout. If your country or region does not appear, we currently cannot ship there through the online checkout.

Shipping rates & delivery estimates

Rates and any free-shipping thresholds (if offered) are calculated at checkout and may change by destination, cart contents, and promotions.
Any delivery timeframes shown at checkout or in carrier tracking are estimates, not guarantees. Customs, carrier capacity, weather, remote areas, and peak seasons can cause delays.
We do not promise cash-on-delivery (COD), nationwide free shipping, or a fixed 1–2 day delivery SLA on this page. If a campaign page states an offer, the checkout calculation and order confirmation control what applies to your order.

Processing time

In-stock frames without custom lenses are usually prepared after payment confirmation. Orders with prescription lenses or custom work need extra manufacturing/fitting time before handoff to the carrier. We will share updates if production timing changes materially.

Address accuracy & phone number

Please provide a complete shipping address and a reachable phone number. Failed delivery caused by incorrect address or unreachable contact may require reshipment at additional cost.

Customs & duties

For cross-border shipments, import duties, taxes, or clearance fees (if any) may be charged by local authorities or the carrier and are generally the customer’s responsibility unless we expressly state otherwise for that order.

Risk of loss & damaged parcels

If a parcel arrives damaged or incomplete, keep packaging and contact us within 7 days with photos so we can assist with a carrier claim or replacement assessment.