Thailand Warranty

We strictly comply with the Consumer Protection Laws of Thailand to provide you with protection that goes above and beyond industry standards.

✨ 3 Core Guarantees

🛠️

Ready-Made Frames

Found a manufacturing defect? Request a full refund within 7 days of receiving your item.

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Custom Prescription

100% prescription accuracy guaranteed. If any deviation occurs, we remake lenses free with shipping covered.

✈️

Free Shipping

If a manufacturing defect is confirmed, we cover all round-trip shipping costs during warranty period.

🕒 Warranty Periods at a Glance

We offer extended warranties covering all material defects and production issues:

General Frames

📅 12 Months

Material defects, joint/hinge detachment, coating peeling

Single Vision Lenses

📅 12 Months

Bubbles, coating peeling, power non-conformity

Progressive Lenses

📅 24 Months

Lens defects, power issues, coating peeling

Multi-Coated Lenses

📅 36 Months

Coating peeling under normal usage

🎁 Thailand Exclusive: 4 Extra Voluntary Perks

This is more than a warranty—it is our lifelong commitment to your vision comfort:

🔄 12-Month Lens Adaptation Guarantee

Within 12 months of receipt, if you experience dizziness or severe eye discomfort, or if your prescription changes by more than 0.50 diopters, we will remake your lenses for free 1 time! (Limit: 1 Time; Terminates immediately if you undergo vision correction surgery like LASIK).

💥 50% OFF Accident & Loss Protection

Within 1 year of receipt, if your frames are accidentally damaged or completely lost, contact us to get a 50% discount on a new frame or lens purchase! (Limit: 1 time per person; requires a brief inspection for damage or a police report for loss).

🧼 Lifelong Complimentary Eyewear Care

For any frames purchased from our store, enjoy free lifetime services: frame adjustments for a perfect fit, regular lens cleaning/maintenance, and free replacements for nose pads and small accessories!

🤝 Rapid Claims Processing

After submitting your order number and a clear video of the issue, our specialists will complete inspection within 2-3 business days. Once approved, your repair, replacement, or refund will be processed within 5 business days.

🚫 What is Not Covered?

To keep things transparent, the following everyday wear-and-tear or accidental issues are excluded from the quality warranty:

• Scratches, abrasions, breakage, or heat deformation caused by improper personal use or storage.

• Corrosion caused by contact with chemicals (perfume, seawater, sweat, or harsh cleaning agents).

• Complimentary accessories such as glasses cases, lens cloths, and cleaning solutions.

📞 Questions? We are here to help!

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Operating Hours
Monday – Friday
09:00 – 18:00 (Thailand Time)

🏛️ In the rare event that an agreement cannot be reached, you maintain the right to file a complaint with the Office of the Consumer Protection Board (OCPB) for lawful mediation.